At StepMakr, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the terms outlined below.
Returns Eligibility
You may request a return within 7 days of receiving your product. To qualify for a return:
- The product must be unused and in its original condition
- Original packaging and accessories must be included
- Proof of purchase (order ID or invoice) is required
Non-Returnable Items
The following items are not eligible for return or refund:
- Used, opened, or damaged products
- Products damaged due to misuse or improper handling
- Clearance, discounted, or promotional items
- Personal care or hygiene products once opened
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos. After verification, we will arrange a replacement or refund based on product availability.
Refund Process
Once your returned item is received and inspected:
- You will be notified of approval or rejection
- Approved refunds will be processed to the original payment method
- Refund processing may take 7–10 business days
Shipping charges are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs. If the return is due to our mistake (wrong or defective product), StepMakr will cover the return shipping cost.
Order Cancellation
Orders can be canceled before shipping. Once shipped, orders cannot be canceled and must follow the return process.
Exchange Policy
Exchanges are subject to product availability and must meet the same conditions as returns.
Contact Us
For any questions regarding refunds or returns, please contact us through our website:
https://stepmakr.com